Article 1 – Applicability

1.1 These terms and conditions apply to every offer made by Veloir and to every distance
contract concluded between Veloir and the consumer.
1.2 Before the distance contract is concluded, the text of these terms and conditions will be
made available to the consumer.


Article 2 – Identity of the Entrepreneur

 Company name: Veloir, trading under the name Veloir
 Registered address: Gentse Poort 5, 4561 EL Hulst
 Telephone number: +31 6 10636223 (available Monday to Friday from 09:00 – 17:30)
 E-mail address: info@veloir.nl
 Chamber of Commerce number: 69445257
 VAT identification number: NL8082.96.000B01


Article 3 – The Offer
3.1 If an offer is valid for a limited period of time, or is made subject to conditions, this will
be explicitly stated in the offer.
3.2 The offer contains a complete and accurate description of the products, digital content
and/or services offered. The description is sufficiently detailed to allow the consumer to make
a proper assessment. If the entrepreneur uses images, these will be a truthful representation of
the products and/or services. Obvious mistakes or errors in the offer do not bind Veloir.
3.3 Each offer clearly states the rights and obligations involved in acceptance of the offer.


Article 4 – Ordering and Payment
4.1 By placing an order, the consumer enters into a payment obligation.
4.2 Payment must be made in full prior to delivery, unless otherwise agreed in writing.


Article 5 – Delivery and Performance
5.1 Veloir will exercise the greatest possible care when fulfilling product orders.
5.2 Delivery takes place at the address provided by the consumer.
5.3 The delivery period is stated when placing the order. If delivery is delayed, the consumer
will be notified in due time.
5.4 Shipping costs are clearly specified before the order is completed.


Article 6 – Right of Withdrawal and Returns

6.1 The consumer has the right to withdraw from the agreement within 14 days after receipt of
the product, without providing reasons.
6.2 During the cooling-off period, the consumer shall handle the product and packaging with
care. The product may only be unpacked or used to the extent necessary to establish its nature,
characteristics and functioning.
6.3 If the consumer makes use of the right of withdrawal, this must be communicated to
Veloir within the cooling-off period in accordance with the return instructions on the website.
6.4 Return shipping costs are to be borne by the consumer, unless otherwise indicated.
6.5 For further details, please refer to the Return & Refund Policy available on our website.


Article 7 – Obligations of the Consumer During the
Cooling-Off Period
7.1 The consumer shall handle the product and packaging with care.
7.2 The consumer is liable for any depreciation of the product resulting from handling beyond
what is permitted under clause 7.1.
7.3 The consumer is not liable for any depreciation if Veloir has not provided the legally
required information regarding the right of withdrawal.


Article 8 – Liability
8.1 Veloir is liable for damages caused by a defect in the product, in accordance with statutory
product liability.
8.2 Veloir is not liable for damages resulting from misuse of the product or negligence on the
part of the consumer.
8.3 Specific product use: in the case of bags with batteries, the battery must be removed
before charging.


Article 9 – Disputes
9.1 Contracts between Veloir and the consumer to which these terms and conditions apply
shall be governed exclusively by Dutch law.
9.2 Any disputes may be submitted to the competent court in the Netherlands.